The Company

Bespokes Car Hire are the UK’s No. 1 provider of high performance sports cars and offer the ultimate driving experience with their self-drive service.

The company prides itself on providing an outstanding service to meet their customer’s specific requirements. If you dream of driving a high performance vehicle, they will deliver results beyond your expectations. For special occasions when you wish to make a statement, an important meeting, corporate incentive or just for sheer self-indulgence, Bespokes Car Hire have a choice of vehicles to suit every need.

The Challenge

Managing a fleet of high performance vehicles on-hire presents many challenges. Bespokes Car Hire aims to provide customers with the thrill of driving a Ferrari to the refined elegance of an Aston Martin, for business or pleasure. At the same time, managing these ‘high value mobile assets’ carries a considerable financial risk, along with the typical logistical challenges of operating a vehicle hire business.

The Solution

Mandi Richardson, Sales Manager comments:

“We looked at three fleet tracking systems before choosing ScorpionTrack Fleet based on its ease of use and reasonable price. Since installing the system, it’s in regular use and we’ve found it to be reliable and accurate. The customisable live alerts and reporting functions have benefited our business in many ways…We’re able to deliver better customer service since we can now respond immediately and accurately to customer enquiries regarding our own driver’s locations and their ETA’s when delivering vehicles. We’re also able to determine the time at which customers will return vehicles back to base.

Our customers are aware trackers are installed in the vehicles and as a result, driving behavior has improved leading to considerable reductions in repair costs and lower maintenance bills arising from excessive wear and tear. We’ve cut down on the administration of speeding and parking tickets. As the system enables us to distinguish between operational and customer usage, we can determine whether one of our own staff or a customer was driving the vehicle.

As for customers with vehicles on-hire, they can enjoy their driving experience without the disruption of our phone calls to determine their location. For example, we’d be concerned if a vehicle was on a ferry leaving the UK if adequate insurance cover was not in place. We can also keep track of mileage, and if a customer is at risk of exceeding their allowance, we can provide them with advanced notice and offer the option to pre-book additional mileage, thereby avoiding any penalty payment when the vehicle is returned.

Whilst away from the office, the ScorpionTrack Fleet mobile app is also great for helping my team and I keep track of our vehicles.

I would recommend that Scorpion is a cost effective system and the service is excellent.”

“From the thrill of driving a Ferrari to the refined elegance of an Aston Martin, for business or pleasure, nothing beats the Bespokes Car Hire experience”.

“We’ve found the system to be reliable and accurate with various functions that has benefited the business in many ways…”

“…considerable reductions in repair costs and lower maintenance costs arising from excessive wear and tear.”

“I would recommend that Scorpion is a cost effective system and the service is excellent.”

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