Help - FAQ

Customer Dashboard

  • My tracking device says that it is in "Power Saving Mode", what does this mean?
  • Due to the tracking device being designed for stolen vehicle tracking, it tries to save as much battery as possible by going into "Power Saving Mode" after a period of inactivity. This is to ensure if it is stolen we can track it for as long as 120 days without external power. The tracking device will go into full power mode or alert mode(viewable by the control centre) and report its location upon movement of the vehicle, detects a disconnection or when the ignition is turned on and will not hinder a theft recovery. This will be viewable on the website as long as there is mobile coverage and you have attempted to "Ping" it. If it does not appear straight away, try repeatedly refreshing your browser. The ping might not have managed to get through to the tracking device immediately, so will queue until the next time it is able to contact it and subsequently update its location on the website. The last location of the vehicle will automatically update when the ignition is turned off.
    Please check when it last updated its location by checking the "last update" time beneath the map.

  • How can I renew my subscription and what does it cost?
  • You will receive an email reminder several days before your subscription is due.
    To pay for your subscription, a renewal link will appear on your account page three days before your subscription is due. Alternatively if you want to pay earlier, you can contact our Sales team on 01257 249928, 8:30am-5pm, Mon-Fri.

    Subscription fees:
    Annual Subscription: £130 per Annum inc. VAT
    2 Year Subscription: £220 inc. VAT - £40 Saving
    3 Year Subscription: £300 inc. VAT - £90 Saving
    4 Year Subscription: £350 inc. VAT - £170 Saving

General

  • There may be something wrong with my tracking device, how can I check?
  • Please contact your installing dealer who will be able to liase with our technical team.
    Otherwise call our technical team on 01257 249928, 8:30am-5pm, Mon-Fri.


  • I am the new owner of a vehicle fitted with a ScorpionTrack Device
  • Contact Us

  • I have forgotten my password
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Thatcham Cat 6

Part of the
Scorpion Group

From a Trusted Brand established in Vehicle Security since 1973.
UK based Manufacturer