ScorpionTrack M-Series User Guide

Why choose Scorpion? There’s a good chance you made a significant investment in your vehicle, so why not protect it? We offer a wide range of security solutions to suit your needs. Boasting a 96% recovery rate alongside a dedicated 24/7 Vehicle Recovery team, you can relax knowing your pride and joy is protected against sudden attack and potential theft. This guide contains everything you need to get the utmost security and length of service from your tracking device.

Introduction

Product Overview

ScorpionTrack M-Series actively protects your vehicle against unauthorised movement using advanced technology along with movement detection sensors hidden within the vehicle. Additional features include an Automatic Driver Recognition (ADR) Tag and optional immobilisation. It is an advanced vehicle tracking solution with 24/7 monitoring, all year round, providing security and peace of mind while offering a comprehensive range of convenience features for life on the road.

Key capabilities include 24/7 monitoring, live tracking, customisable theft alerts and a multi-network roaming SIM.

Product Features

The M-Series range (S7, S5 and S5+) includes the following features:

• 24/7 Theft Monitoring
• Thatcham Approved
• Multi-Network Roaming SIM
• ScorpionTrack App Access
• Tow Away & Tamper Alerts
• Automatic Health Checks
• 2-Year Warranty
• Low Current Draw (<1mA)
• Heavy Duty Waterproof
• Automatic Immobilisation (S5+)
• 2x Automatic Driver Recognition Tags
• Transferable to a New Vehicle

The S5+ tracker offers optional immobilisation:

• Automatic immobilisation — The vehicle will only start when the authorised driver carrying the ADR tag is present. This feature can be armed and disarmed via the mobile app. Immobilisation takes effect after the ignition has been off for more than 4 minutes, which puts the tracker into sleep mode and activates the immobiliser.
• Remote immobilisation — In the event of a theft with the ADR tag, the ScorpionTrack Vehicle Recovery Team can remotely immobilise the vehicle, preventing the engine from being restarted if automatic immobilisation has not engaged. This can also be armed and disarmed via the mobile app.

Getting Started

How To Get Set Up

As part of the installation you will receive an email containing login details that give you access to the ScorpionTrack website (scorpiontrack.com). If you haven’t received this email or need a duplicate, call the ScorpionTrack Helpdesk on 01257 249 928. To access the online system, click ‘Tracking Login’ at the top right of your screen and enter your login details. You’ll need to authenticate your account using the link sent in one of your welcome emails first. When logged in as the main Admin User, you can add additional Users and give them permissions to restrict what they can see or edit.

It’s vitally important that your contact details are kept up to date so the ScorpionTrack Vehicle Recovery team can reach you at any time of day, without delay, should an alert be generated. At the earliest opportunity, log in and check your contact information under ‘My Account’.

Monitoring Subscription

ScorpionTrack provides a monitored service with staff available 24 hours a day, 365 days a year to support you in the event of vehicle theft. There is an annual fee, payable on our website or over the phone by calling the Subscription Team on 01257 249 928. To purchase on the website, log into the online portal, click ‘Subscription Management’ in the left-hand menu, find the relevant vehicle and click ‘Buy Subscription’ in the far-right column.

Any ScorpionTrack M-Series tracker only provides theft detection while the monitoring subscription is active, with a minimum term of 12 months as stated in the Terms & Conditions. If payments aren’t received or renewed, no alerts are generated and there is no theft protection; the live location won’t be visible on the website or app. If you have declared the tracker to your insurer, non-payment may also negatively affect your insurance cover in the event of theft.

Vehicle Management

When you access the ScorpionTrack app on our website, you land by default on the ‘My Vehicles’ page in the ‘Vehicle Management’ section (also on the left-side menu), where you can search for, view and edit your registered vehicles. From here you can edit vehicle details, download or email the installation certificate, and manage ‘Vehicle Modes’: such as ‘Transport Mode’ if the vehicle is being transported/towed (stops movement-without-ignition alerts), or ‘Garage Mode’ if it’s in for service (stops battery-disconnection alerts).

You can also toggle ‘MOT Reminders’ and ‘Tax Reminders’ on or off, see an overview of each vehicle’s subscription, and use the ‘Calendar’ feature to record important dates against a vehicle with reminders.

Live Map

The ‘Live Map’, also under ‘Vehicle Management’, shows all vehicles registered to your account and their last known location. Vehicles are listed beside the side menu; selecting one shows where it is and its current status, parked or moving. All map functions, including zoom and view type, are on the top right of the map. Right-clicking the map reveals more options, including creating a geofence (explained later in this guide).

Vehicle Ownership

If you buy a vehicle that already has one of our trackers fitted, contact our Subscriptions team at subscriptions-team@scorpionauto.com or on 01257 249 928 to request a ‘New Ownership Form’. This online form must be completed with the new customer’s details to prevent issues in the event of theft (the same applies to dealership purchases). You’ll also need to attach a copy of the front of the V5 document and a Bill of Sale or proof of purchase in your name. Once submitted, it is emailed to our Subscriptions team to process and set up the updated account.

If you are selling your vehicle to another customer who wishes to register the tracker with us, complete a ‘Transfer Ownership’ form. Please do not manually amend the contact information in your ScorpionTrack account to the new customer’s details, as this will not update correctly on our system.

Installation Certificate (UK Only)

As all our units are insurance-industry approved, they may qualify the owner for a discount on their vehicle insurance. If your insurer requires an installation certificate as proof the tracker has been fitted, a copy can be downloaded from the ‘Your Subscriptions’ page on our website. It is only available once the monitoring subscription has been paid and activated.

Vehicle Theft

Automated Alerts

Once a subscription is in place, the system is active and monitored 24/7. In the event of theft, the tracker generates an automatic alert to our 24/7 Vehicle Recovery team if any of the following is detected:

• For S5 trackers: the vehicle is driven more than 150m from the last known position without the Driver Recognition Tag present.
• The vehicle battery is disconnected (including disconnection of the tracking system from the vehicle), or the battery voltage drops significantly.
• The vehicle moves more than 150m from the last known position without the ignition on (and, for S5 trackers, the Driver Recognition Tag isn’t present).

When an alert is triggered, recovery follows these steps:

1. Alert triggered and the owner contacted by the ScorpionTrack Vehicle Recovery team.
2. Theft confirmed by the vehicle owner.
3. Crime reference number obtained from the local police by the owner.
4. Owner informs the ScorpionTrack Vehicle Recovery team of the crime reference number: 01257 240 945.
5. The ScorpionTrack Vehicle Recovery team liaise with the police force to aid recovery.

Theft Procedure

In the event of theft, please do the following:

1. Contact the local police to report the theft of your vehicle and obtain a Crime Reference number.
2. Contact the Vehicle Recovery team to notify them of a theft (with Driver Recognition Tag) on 01257 240 945.
3. The Vehicle Recovery team will remotely activate an alert condition and liaise with the police to aid recovery.

When a tracking unit goes into ALARM, we must first contact you to establish whether a theft has taken place, which is why accurate contact details are vital. We will confirm your identity using your security question (or, if none is set, some personal account information). Once a theft is established and your identity confirmed, we continue to monitor your vehicle while you obtain a crime reference number, which lets us keep the police updated on the vehicle’s movements.

Please note: the ScorpionTrack Vehicle Recovery Team will use their best efforts to recover your vehicle, working with the relevant local Police Authority. Police response may vary depending on available resources and location data from the tracking unit. Most recoveries happen within the first 2 hours of theft, but every theft is different and recovery may take longer or may not be possible. Fitting a tracking system does not guarantee recovery but does increase the possibility. Normal precautions (secondary security, parking in well-lit areas and securing keys) should still be taken.

Custom Alerts

Alert Options

As part of your monitoring subscription you can manage and customise dashboard alerts for your vehicles, including standard alerts and geofence alerts. Alerts are not set up automatically, you’ll need to create them manually. When triggered, an alert can send an app notification, email or SMS to a defined User on the account. The most useful alerts include:

• Low Battery Alert — The unit monitors the vehicle battery and sends a ‘Low Battery Warning’ to the selected User when it drops below a set level. If you receive it, charge the vehicle battery.
• Battery Disconnect Alert — Generated on a complete loss of power: the battery being disconnected or the tracker removed. With a monitored subscription this also generates a phone call from our Vehicle Recovery team.
• Ignition On Alert — Notifies you every time the ignition is switched on: a useful early warning if someone is trying to force a vehicle to start during a theft.
• Idle Time Alert — Notifies you when the vehicle is left idling with the engine running beyond a period you specify (for example 10 minutes).

Geofence Alerts

A geofence is a virtual ‘electronic’ perimeter zone you set up to report on your vehicle’s entry and exit from a location. Geofences are easy to set up and especially useful for fleet purposes, for example, monitoring when a vehicle leaves a dealership during a service, or as a reminder to pay toll or congestion charges. Before creating a Geofence Alert, first create the geofence on the live map: navigate to the ‘Geofences’ tab and click ‘Create Geofence’.

To create a precise, custom-shaped geofence, click your location on the live map (the satellite view aids accuracy), then left-click points around your desired area until they join into a ‘net’. To remove a point, hover over it and right-click. Note: set geofences roughly 10 metres wider than the actual perimeter to avoid unwanted alerts caused by satellite drift. To create a circular geofence, click ‘Geofence’ in the left menu and ‘Create Geofence’ (or right-click in Live Map), enter a postcode, town or city in the search bar, then left-click where you want it and adjust the size using the options below the map.

How To Set Up An Alert

To set up or manage alerts, log in, open the left-side menu and click ‘Alerts’ under ‘Vehicle Management’ to reach the alerts dashboard. Click ‘Create Alert’, then name the alert, set its level and a description. Scroll to ‘Alert Type’ and choose the type from the drop-down. Underneath, select the email address, mobile number for text alerts (text bundle payment required), or ‘App Notifications’. Optionally schedule when the alert is active, then click ‘Create Alert’. By default it is assigned to all vehicles, which you can edit from the ‘Alerts’ page.

Reporting

In your ScorpionTrack App account you can run a range of reports to help you monitor and manage your vehicles. This section covers the commonly used ‘Journey Reports’ feature and how to interpret ‘Driver Behaviour’ reports.

Journey Reports

This lets you view the journeys made by the vehicles on your account and is probably the most-used report. Access it from the left menu under ‘Reporting’ > ‘Journey’. Use ‘Report Type’ to change the type of report, and ‘Summary Type’ to show individual journeys, all daily journeys, or all journeys in a month (the question-mark symbols offer help on each field).

Further down, choose whether to see the entire fleet or a group in the ‘Group’ dropdown, all or a specific vehicle in ‘Vehicle’, and all or a specific driver in ‘Driver’. Tick ‘Show Only Business Trips’ to limit to business journeys, or ‘Show Aux’ to see connected auxiliaries that have triggered. You can filter by a predefined ‘Range’ or set custom ‘From’ and ‘To’ dates, restrict to a ‘Working Hours Range’, and choose the output under ‘Export Configuration’ (browser or a specific file type). Then select ‘Generate Report’.

Driver Behaviour

This gives a breakdown of how vehicles have been driven (how often the speed limit was broken, harsh acceleration, harsh braking and excessive idling) accumulating to a score out of 100. Access it from the left menu under ‘Reporting’ > ‘Driver’. The summary page shows every vehicle, the number of recorded incidents within the set date period, and the average score.

Select ‘Detailed’ on the right for more information on what contributed to the score; hovering over each bar in the chart shows the number of incidents in each band. Select ‘View Journeys’ to see the score for each journey, the route, and where incidents occurred. The total score is calculated by adding the Speed, Acceleration and Braking scores, dividing by the journey time, and subtracting from 100.

ScorpionTrack App

Mobile App Overview

The ScorpionTrack mobile app lets you remotely access security, safety and convenience features from one place, including subscriptions, customisable alerts and modes. It’s available on Google Play and the Apple App Store.

• GPS Location — See your vehicle’s last known location and view a record of all the journeys it has taken.
• Accurate Location — All units use advanced GPS, Galileo and GLONASS satellite technology to determine your vehicle’s location.
• Battery Status — Monitor the vehicle battery’s current state; if it’s low, the app notifies you in advance to recharge, provided the battery alert has been set up.
• Zero Speed and Privacy Mode — Hide your live speed and current location for ultimate privacy. ScorpionTrack will only turn these features off in the event of theft.
• 24/7/365 Monitoring — ScorpionTrack operates a 24/7 Vehicle Recovery Team that monitors your vehicle for possible theft and liaises with local police to recover it.

Multiple User Access

The app features multi-account support, letting you switch between your accounts without logging out and back in. Tap your profile icon to reveal the account menu, where you can add new credentials or select an existing profile to switch in seconds. This keeps your notifications and data organised across all your accounts.

How To Manage Your Subscription

From the app you can manage and purchase a subscription for any registered vehicle. Go to ‘Settings’ (bottom right) and tap ‘Subscriptions’ to see all your vehicles; active subscriptions show their length and expiry date. Select a vehicle, tap ‘Buy Subscription’, choose a plan (monthly up to a lifetime subscription), then ‘Confirm Payment’. Switch the vehicle’s ignition on for the monitoring subscription to become active.

How To Manage Dashboard Alerts & Modes

Tap ‘Alerts’ at the bottom of the screen to view triggered alerts with their date and time. You can create custom alerts in the app much like on the website: go to ‘Settings’ > ‘Alerts’, tap the plus icon, then name the alert, add a description, select the type and the contact details to notify (email, mobile number for SMS (text bundle payment required) and app notification), then tap ‘Save’.

The app can also manage modes, which prevent triggering alarms and notifying the Vehicle Recovery team when your vehicle is being transported or serviced. Tap ‘My Vehicles’, select the vehicle, scroll to the ‘Settings’ section, and toggle modes on or off as needed.

Phone Tag

The app lets you use your mobile phone as an ADR (Automatic Driver Recognition) tag in addition to the physical tag supplied with your S5 tracker. It communicates with the tracker in the same way the physical tag does, identifying the authorised user. Phone Tag can be used across multiple vehicles from a single account, removing the need to carry multiple tags, simply select the vehicle you wish to use from your saved list and authorisation is sent to the tracker at the tap of a button. Only one Phone Tag can be active at a time, so remember to select the right vehicle before setting off. Use ‘Manage Saved Vehicles’ to view, switch between, or remove saved tags.

ADR Tag

Overview

All ScorpionTrack S5 units are provided with 2x Automatic Driver Recognition (ADR) tags, as required under Thatcham Approval Standards. The tag communicates wirelessly with the unit and identifies the authorised user. If the vehicle is moved more than 150 metres without the tag in range, an alert is sent to our 24/7 Vehicle Recovery team, who will attempt to contact the registered owner.

For security, keep the ADR tags separate from your ignition keys to add an extra layer of protection should your keys be lost or stolen. The tag is powered by a lithium cell battery expected to provide up to 12 months of service, though heavier vehicle use or tag movement shortens battery life. The LED flashes rapidly to signal a low battery, replace it promptly to avoid false alerts. Battery type: CR2450. If an ADR tag is lost or damaged, a replacement can be ordered by contacting us on 01257 249 928.

ADR Tag Battery Replacement

If the ADR tag has a low battery status, replace it as soon as possible. Locate the recess in the casing edge and gently prise the upper and lower casing apart. The CR2450 battery is retained by a clip and can be replaced by sliding it out away from the PCB, noting the polarity. Fit the new battery the correct way round, align the two casing halves and squeeze firmly to click the casing back together.

Specifications

Tracker Internal Battery

So a ScorpionTrack unit can operate when the ignition is off or the vehicle battery is removed, the unit contains a rechargeable battery, normally charged while the vehicle is in use. The battery is specified to last a minimum of three years with average use, though, as with all rechargeable batteries, lifespan varies with how it is maintained and the unit may need replacing if the internal battery develops an issue.

If your vehicle is to be stored for a long period, we strongly recommend using a battery charger to keep the vehicle’s battery (and therefore the tracking system’s battery) in good condition. If the internal battery is allowed to discharge completely, the tracking unit may require replacement, which would not be considered a warrantable defect. If the internal battery suffers performance issues, please contact your ScorpionTrack dealer for assistance.

Troubleshooting

ScorpionTrack units contain no user-serviceable parts and require no regular maintenance. To verify your unit is operating correctly, log in to the ScorpionTrack website and confirm the vehicle location is correctly displayed on the live map. The location updates every 2 minutes when the ignition is on. If the location shown is incorrect, drive the vehicle outside for 4 minutes; if it doesn’t update in that time, contact your supplying dealer at the earliest opportunity.

Warranty

ScorpionTrack units are provided with a comprehensive 2-year warranty in addition to your statutory rights, designed to combat any material or manufacturing defects which become apparent within 2 calendar years from the date of first installation. In the unlikely event of repairs being required under the warranty, please contact the installing dealer for assistance.

Terms and Conditions

Use of the ScorpionTrack system is subject to the ScorpionTrack Terms & Conditions, details of which are available on our website. We recommend reading these to understand the service and its limitations. To find them, visit our website, scroll to the very bottom of the page and click the button labelled ‘Terms & Conditions’.

Contacts

• Sales Enquiries — sales@scorpionauto.com / 01257 249 928 (Opt. 1, Opt. 3)
• Technical Enquiries — technical@scorpionauto.com / 01257 249 928 (Opt. 1, Opt. 2)
• Subscription Enquiries — subscriptions-team@scorpionauto.com / 01257 249 928 (Opt. 1, Opt. 4)
• 24/7 Vehicle Recovery Team — 01257 240 945 (please only call this number in the event of theft)

Frequently Asked Questions