Tracker Internal Batteries
Based on UK average travel times along with OEM tracker and battery data, the Quantum3’s batteries can last up to three years. However, this lifespan may vary depending on several factors; increased vehicle usage, GSM signal strength, GPS fix quality, and frequent activation of the alarm state can all contribute to faster battery depletion. Under optimal conditions (strong GSM signal, reliable GPS fix, and no alarm activations) the batteries may last beyond three years.
When the battery level becomes low, you will receive a notification. The Quantum3 operates on Energizer Ultimate Lithium AA batteries, so if you’re comfortable doing so, you can replace these yourself. For optimal performance and longevity, we strongly recommend using the Energizer Ultimate Lithium batteries, as other types may negatively impact battery life or may even cause the device to stop reporting before a low battery notification can be sent.
Since the Quantum3 is a Thatcham-certified product, it is installed in a secure location. To access the unit, please contact us for the fitting location details. Alternatively, for a fee, you can request an engineer to replace the batteries for you.
Step-by-Step Instructions
- Turn the tracker face down and unscrew the 8 screws using a cross-head screwdriver.
- Remove the top plate to reveal the circuit board and the 2 Energizer Ultimate Lithium batteries.
- Remove the 2 dead batteries and replace them with new Energizer Ultimate Lithium batteries. Ensure the batteries are the correct way round, following the markings on the battery holder indicating the polarity. The springs are the negative terminals.
- Replace the top plate, ensuring it is the right way round, and reinsert the screws.
Troubleshooting
To verify that your unit is operating correctly, please log in to the ScorpionTrack website and confirm the vehicle location is correctly displayed on the live map.
When the tracker is disarmed and the vehicle is moving, the location is updated to the website once on initial movement and then again 5 minutes into the journey with GPS points. Once the journey is completed it will update with its parked location, this can sometimes take a short period of time to come through on journey end. If the vehicle location appears incorrect, it may simply be that the tracker hasn’t yet updated. Battery-powered trackers refresh their position automatically once the vehicle has been stationary for a while. If the location still hasn’t updated after a day or more, please contact your supplying dealer for assistance.
Warranty
ScorpionTrack Quantum units are provided with a comprehensive 2-year warranty in addition to your statutory rights, designed to combat any material or manufacturing defects which become apparent within 2 calendar years from the date of first installation. In the unlikely event of repairs being required under the provided warranty, please contact the installing dealer for assistance.
Please note that the warranty does not extend to the internal batteries, as these are considered consumable components and are not covered under the terms of this warranty.
Terms and Conditions
Use of the ScorpionTrack system is subject to the ScorpionTrack Terms & Conditions, details of which are available to view on our website. We recommend that you read these to gain a greater understanding of the provided service and the limitations of use. To find the Terms & Conditions, visit our website, scroll down to the very bottom of the page and click the button labelled ‘Terms & Conditions’.
Contacts
- Sales Enquiries — sales@scorpionauto.com / 01257 249 928
- Technical Enquiries — technical@scorpionauto.com / 01257 249 928
- Subscription Enquiries — subscriptions-team@scorpionauto.com / 01257 249 928
- 24/7 Vehicle Recovery Team — vehicle.recovery@scorpionauto.com / 01257 240 945 (please only call this number in the event of theft)
Frequently Asked Questions
Which batteries should I use?
The Quantum3 operates on Energizer Ultimate Lithium AA batteries. We strongly recommend using these, as other types may negatively impact battery life or even cause the device to stop reporting before a low battery notification can be sent.
Can I replace the batteries myself?
Yes, if you’re comfortable doing so. However, because the Quantum3 is a Thatcham-certified product it is installed in a secure location, please contact us for the fitting location details first. Alternatively, for a fee, you can request an engineer to replace the batteries for you.
How long should the batteries last?
Based on UK average travel times and OEM data, the batteries can last up to three years, and beyond under optimal conditions. Increased vehicle usage, weak GSM signal, poor GPS fix, and frequent alarm activations can shorten this.
My vehicle location looks wrong after replacing the batteries, what should I do?
Battery-powered trackers refresh their position automatically once the vehicle has been stationary for a while, so the location may simply not have updated yet. If it still hasn’t updated after a day or more, please contact your supplying dealer for assistance.
Are the batteries covered by the warranty?
No. The internal batteries are considered consumable components and are not covered under the terms of the 2-year warranty.