Introducing the ScorpionTrack Self-Install GPS Trackers: the perfect GPS tracking devices for your vehicle. With accurate, reliable GPS tracking you get the peace of mind of knowing your vehicle is always under your watchful eye. This guide covers everything you need to get set up and make the most of your tracker.
Fitting the tracker yourself? See the FMT100 Tracker Install Guide for step-by-step hardware installation.
Getting Started
How To Get Set Up
After completing the registration process, you will receive an email containing login details that give you access to the ScorpionTrack website (scorpiontrack.com). If you haven’t received this email or need a duplicate, please call the ScorpionTrack Helpdesk on 01257 249 928.
To access the online system, click ‘Tracking Login’ at the top right of your screen and enter your login details. Then click ‘User’ for private motorists (non-motorcycle), or ‘Driver’ for business / fleet customers, and enter the details provided in your welcome email.
It’s vitally important that your contact details are kept up to date so the ScorpionTrack Monitoring team can reach you at any time of day, without delay, should an issue arise. At the earliest opportunity, log in and check your contact information under ‘My Account’.
Subscription
As part of registration you should already have activated your subscription. If you accidentally skipped this step, payments can be made on our website or over the phone by calling the Subscription Team on 01257 249 928. To purchase on the website, log into the online portal, click ‘Subscription Management’ in the left-hand menu, find the relevant vehicle and click ‘Buy Subscription’ in the far-right column.
A ScorpionTrack tracker only provides tracking information while the subscription is active, with a minimum term of 12 months as stated in the Terms & Conditions. If payments aren’t received or renewed, there are no tracking capabilities and the live location of your vehicle will not be visible on the website or mobile app.
Vehicle Management
When you access the ScorpionTrack app on our website, you land by default on the ‘My Vehicles’ page in the ‘Vehicle Management’ section (also reachable from the left-side menu). Here you can search for vehicles registered to your account, and view or edit them. You can also manage ‘Vehicle Modes’, for example, turning on ‘Transport Mode’ if your vehicle is being taken to a dealership.
Live Map
The ‘Live Map’, also found under ‘Vehicle Management’, shows all the vehicles registered to your account and their last known location. Your vehicles are listed beside the side menu; selecting one shows where it is and its current status, parked or moving. All map functions, including zoom and view type, are on the top right of the map. Right-clicking the map reveals more options, including creating a geofence.
Custom Alerts
Alert Options
As part of your subscription you can manage and customise your vehicle alerts, including a range of standard alerts and geofence alerts. Please note that alerts are not set up automatically, you’ll need to create them manually. Each alert sends a text or email notification (depending on what you’ve selected) when triggered. Available alerts include geofence alerts, low battery alerts, battery disconnect, and ignition alerts.
Standard Alerts
- Low Battery Alert — The unit monitors the vehicle battery and emails a ‘Low Battery Warning’ to the owner when it drops below a set level. To activate it, log in, go to the Dashboard Alerts page and click ‘Create Alert’.
- Battery Disconnect Alert — If the battery is disconnected (for example during a theft), a ‘Battery Disconnect’ alert can notify you by text or email. Create it the same way as the Low Battery Alert.
- Ignition On Alert — The tracker can alert you every time the ignition is switched on. Create it like the Low Battery Alert, but set the Alert Type to ‘Ignition’ and adjust the name and description.
- Idle Time Alert — Get notified when the vehicle is left idling with the engine running beyond a period you specify. Create it like the Low Battery Alert and enter your preferred idle-time limit.
Geofence Alerts
A geofence is a virtual ‘electronic’ perimeter zone you set up to report on your vehicle’s entry and exit from a location. Geofences are easy to set up and especially useful for fleet purposes, for example, to monitor when a vehicle leaves a dealership during a service, or as a reminder to pay toll or congestion charges. Before creating a Geofence Alert, you must first create the geofence on the live map: navigate to the ‘Geofences’ tab in the menu and click ‘Create Geofence’.
To create a precise, custom-shaped geofence, click your location on the live map (the satellite view aids accuracy), then left-click points around your desired area until they join into a ‘net’. To remove a point, hover over it and right-click. Note: set geofences roughly 10 metres wider than the actual perimeter to avoid unwanted alerts caused by satellite drift. To create a circular geofence, click ‘Geofence’ in the left menu and ‘Create Geofence’ (or right-click anywhere in Live Map), then enter a postcode, town or city in the search bar.
How To Set Up An Alert
To set up or manage alerts, log in, open the left-side menu and click ‘Alerts’ under ‘Vehicle Management’ to reach the alerts dashboard. Click ‘Create Alert’, then name the alert, set its level and a description. Scroll to ‘Alert Type’ and choose the type from the drop-down. Underneath, select the email address, mobile number, or ‘App Notifications’ for delivery, optionally schedule when the alert is active, then click ‘Create Alert’ at the bottom.
ScorpionTrack App
Mobile App Overview
The ScorpionTrack mobile app lets you remotely access security, safety and convenience features from one place, including subscriptions, customisable alerts and modes. It’s available on Google Play and the Apple App Store.
- GPS Location — See your vehicle’s last known location and view a record of all the journeys it has taken.
- Accurate Location — All units use advanced GPS, Galileo and GLONASS satellite technology to determine your vehicle’s location.
- Battery Status — Monitor the vehicle battery’s current state; if it’s low the app notifies you in advance to recharge, provided the battery alert has been set up.
- Zero Speed and Privacy Mode — Hide your live speed and current location for ultimate privacy. ScorpionTrack will only turn these features off in the event of theft.
How To Manage Your Subscription
From the app you can manage and purchase a subscription for any registered vehicle. Go to ‘Settings’ (bottom right) and tap ‘Subscriptions’ to see all your vehicles; active subscriptions show their length and expiry date. Select a vehicle, tap ‘Buy Subscription’, choose a plan (monthly to yearly), then ‘Confirm Payment’. Switch the vehicle’s ignition on for the subscription to become active.
How To Manage Dashboard Alerts & Modes
Tap ‘Alerts’ at the bottom of the screen to view triggered alerts with their date and time. You can also create custom alerts in the app: go to ‘Settings’ > ‘Alerts’, tap the plus icon, then name the alert, add a description, select the type and the contact details to notify, and tap ‘Save’.
The app can also manage modes, which prevent triggering alarms when your vehicle is being transported or serviced. Tap ‘My Vehicles’, select the vehicle, scroll to ‘Modes’, tap the cog wheel to open Mode Settings, and toggle modes on or off as needed.
Technicalities
Troubleshooting
ScorpionTrack units contain no user-serviceable parts and require no regular maintenance. To verify your unit is operating correctly, log in to the ScorpionTrack website and confirm the vehicle location is correctly displayed on the live map. The location updates every 15-45 seconds when the ignition is on. If the location shown is incorrect, please drive the vehicle outside for 5-10 minutes.
Warranty
ScorpionTrack units are provided with a comprehensive 1-year warranty in addition to your statutory rights, designed to combat any material or manufacturing defects which become apparent within 1 calendar year from the date of purchase. In the unlikely event of repairs being required under the provided warranty, please contact ScorpionTrack directly for assistance.
Terms and Conditions
Use of the ScorpionTrack system is subject to the ScorpionTrack Terms & Conditions, details of which are available on our website. We recommend reading these to understand the service and its limitations. To find them, visit our website, scroll to the very bottom of the page and click the button labelled ‘Terms & Conditions’.
Contacts
- General Enquiries — sales@scorpionauto.com / 01257 249 928
- Technical Enquiries — technical@scorpionauto.com / 01257 249 928
- Subscription Enquiries — subscriptions-team@scorpionauto.com / 01257 249 928
Frequently Asked Questions
I haven’t received my login email, what should I do?
Your login details are emailed after registration. If it hasn’t arrived or you need a duplicate, call the ScorpionTrack Helpdesk on 01257 249 928 and they’ll get you set up.
Do I have to set up alerts myself?
Yes. Alerts aren’t created automatically, you set them up manually. Log in, open ‘Alerts’ under ‘Vehicle Management’, click ‘Create Alert’, then name it, choose the alert type, and select how you’d like to be notified (email, text or app notification).
What is a geofence and how do I avoid false alerts?
A geofence is a virtual perimeter you draw on the live map to report when your vehicle enters or leaves an area. To avoid unwanted alerts from satellite drift, set the geofence about 10 metres wider than the actual perimeter you want to monitor.
How often does the location update?
The location updates every 15-45 seconds while the vehicle’s ignition is on. If the location looks wrong, drive the vehicle outside for 5-10 minutes so it can get a clear satellite fix.
What happens if my subscription lapses?
Tracking only works while the subscription is active (minimum 12-month term). If payments aren’t received or renewed, tracking stops and your vehicle’s live location won’t be visible on the website or app.