FREQUENTLY ASKED QUESTIONS

ScorpionTrack is a leading provider of GPS vehicle tracking and security systems. Part of Scorpion Automotive (the UK’s most awarded vehicle security company) we offer Thatcham-approved trackers for cars, vans, motorhomes, caravans, plant and fleet vehicles. Our systems are monitored 24/7 by our Vehicle Recovery Team and are recognised by major insurance companies.

Thatcham Research is the UK’s motor insurers’ automotive research centre. A Thatcham-approved tracker meets strict quality and performance standards set by the insurance industry. ScorpionTrack devices are approved to S5-VTS and S7-ALS categories, which means they are recognised by insurers as effective stolen vehicle tracking systems. Many high-value and performance vehicles require a Thatcham-approved tracker as a condition of insurance.

S7-ALS (Stolen Vehicle Locating): GPS tracking with 24/7 monitoring. The tracker alerts our Vehicle Recovery Team if the vehicle is moved without authorisation, allowing us to work with police to recover it.

S5-VTS (Stolen Vehicle Tracking System): Includes everything in S7, plus driver identification via ADR tags. If the vehicle is driven without an authorised tag present, it triggers an automatic alert, designed to combat keyless theft and key relay attacks. S5 is the higher Thatcham category and is typically required for prestige and high-performance vehicles.

ScorpionTrack systems can be fitted to virtually any vehicle type including cars, vans, motorhomes, caravans, plant machinery, HGVs, marine vessels and fleet vehicles. We also offer self-install trackers for customers who prefer a plug-and-play solution. Visit our Trackers page to find the right product for your vehicle.

Professional installation is carried out by our nationwide network of Thatcham-approved engineers. After you purchase a tracker, our installation partner will contact you to arrange a convenient time and place, including your home or workplace. Installation typically takes 1–2 hours depending on the product and vehicle.

Yes, we offer a range of self-install trackers that simply plug into your vehicle’s OBD port or connect with two wires. These are ideal if you want a quick, cost-effective tracking solution. However, Thatcham-approved S5 and S7 rated products must be professionally installed by an approved engineer to maintain their certification.

A standard tracker installation typically takes between 1 and 2 hours. More complex installations (such as those combining a tracker with an immobiliser or alarm) may take a little longer. Your installer will confirm the expected time when they arrange the appointment.

Yes. All ScorpionTrack GPS trackers require an active subscription to provide live tracking, 24/7 monitoring, and theft recovery services. Your first year’s subscription is typically included with the purchase of a new tracker. After the first year, you can renew annually or pay monthly. Visit our Subscriptions page for current pricing.

Subscription prices vary by product. Annual renewals typically range from £129 to £199 per year, with monthly payment options also available. Some products include the first year’s subscription in the purchase price. See our Subscriptions page for a full breakdown of pricing by product.

To purchase or manage a subscription, log in to your account and select Subscription Management, which shows all of your vehicles. Choose the relevant vehicle, click Buy Subscription, and select the option you need. Please note that monthly subscriptions must be set up over the phone with a member of our Subscriptions team.

If your subscription expires, your tracker will no longer be actively monitored and live tracking will be unavailable. The device itself remains installed in your vehicle, and you can reactivate your subscription at any time by contacting our team. We recommend keeping your subscription active for continuous protection.

In most cases, yes. If you change vehicles, the tracker can be removed and refitted by a professional installer, and your subscription transferred. Contact our team on 01257 249 928 or email sales@scorpionauto.com to arrange this.

You can track your vehicle using the ScorpionTrack app (available for iOS and Android) or by logging in to the web portal. The app shows your vehicle’s live location, journey history, speed, and status: all in real time. Download links and login details are provided after installation.

ADR (Automatic Driver Recognition) tags are small key fob-sized devices that identify authorised drivers. When you carry your ADR tag while driving, the system recognises you as an authorised user. If the vehicle is driven without a valid tag present, an automatic alert is triggered and sent to our Vehicle Recovery Team. ADR tags are a key part of S5-rated systems and are designed to combat keyless theft. Tags use an internal battery that lasts approximately 2 years and can be replaced by the owner.

Depending on your tracker and settings, you can receive alerts for: unauthorised movement, low battery, speed exceeding a set limit, geofence boundary crossings, tow-away detection, and driver tag not present. Alerts are sent via the app, SMS, or email, and critical theft alerts go directly to our 24/7 monitoring team.

Call the police immediately and obtain a crime reference number. Then call ScorpionTrack’s 24/7 Vehicle Recovery Team. Our team will work directly with the police to locate and recover your vehicle using live GPS tracking. Time is critical: the sooner you report the theft, the faster we can assist. Keep your crime reference number and tracker account details to hand.

ScorpionTrack has an excellent vehicle recovery track record, with the vast majority of stolen vehicles fitted with our trackers being successfully recovered. Our 24/7 monitoring centre works closely with police forces across the UK and Europe to locate stolen vehicles as quickly as possible.

Yes. ScorpionTrack devices use GSM/GPS technology that works across Europe and many international destinations. If your vehicle is stolen and taken abroad, our monitoring team can still track it and work with international police forces to assist in recovery.

User guides and quick start documents are available on our Support pages:

• Quantum Series Guides
• M-Series Guides
• Phone Tag Guides
• Fleet User Guides
• S5 Quick Start Guide
• S7 Quick Start Guide

You can reach us by phone on 01257 249 928, by email at sales@scorpionauto.com, or through our Contact page. Our team is available during business hours and our Vehicle Recovery Team is staffed 24/7 for theft and emergency alerts.

If you’ve purchased a vehicle that already has a ScorpionTrack device fitted, you’ll need to register as the new owner so the tracker account is transferred to you. Please complete our New Vehicle Owner form and our team will get in touch to set up your account and subscription.